Privacy Policy

Date of Last Revision: September 25, 2024

Thank you for your interest in TRAC!

We are committed to protecting the privacy of the individuals who visit our website (“Visitors”) and users of any version of our software (“Service”) who are using said software under an agreement with us, (collectively “you”). This Privacy Policy applies to you and to FINTRAC LTD 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ (“fintrac”, “us”, or “we”).

This Privacy Policy sets forth fintrac’s policy with respect to information, including personally identifiable information (“Personal Data”) collected from Visitors and Users. This policy describes the information we receive and process and how it is used. By visiting our Website or using our Service, you accept and consent to this Policy.

 

A. Information We Receive From You

When you register as a User, certain information such as name, company name, contact telephone number, and email address may be collected. When a Visitor contacts us and/or requests information about our Service, we will collect each Visitor’s email address and some other information which may include name, company name, telephone number, and email address. We may also ask questions about your company and role within that company. As you browse our Website, your browser may send log data which may include your IP address, browser type, browser version, pages visited, time and date of visit, time spent on those pages, and referring pages.

If you are a User, we may collect Personal Data from you to issue you a license to use our Service or to service a support request from you relating to our Service. This may include name, company name, email address, job title, department, and usage information relating to our Service. We may also send notifications, announcements or communications related to our company to your email address.

If you send Personal Data to us, we will only process it for the purposes outlined in this Privacy Policy or as otherwise directed by you. Any incidental transmission of Personal Data to us is at your own risk.

 

B.  Sensitive Data

We will not intentionally collect or maintain, do not want you to provide, and will never ask you for, any information regarding medical or health condition, race or ethnic origin, political opinions, religious or philosophical beliefs or any other sensitive information.

 

C.  How We Use Information We Receive

We use information and Personal Data to help provide and support our Websites and Service, including to:

  • Provide you with information about our Service;

  • Provide licenses or register you to use our Service;

  • Provide you with customer support for our Service;

  • Customise our communications and our Websites according to your preferences

  • Provide you with marketing and promotional materials related to our Services;

  • Provide the opportunity for you to download product documentation from our Website;

  • Allow you to make a request for a demo of our Service;

  • Notify you of changes to our Service and Websites;

We justify our processing of Personal Data on the following legal basis:

  • performing our obligations under a contract with you;

  • performing a legal obligation to which we are subject, which may include certain legal or regulatory requirements;

  • pursuing our legitimate interests, which are the improvement and management of the Website and the Service. A legitimate interest will apply only where we consider that it is not outweighed by an individual’s interests or rights which require protection of their Personal Data.

We may also analyse information collected from you to create a profile of your interests and preferences to tailor our communications to you. If additional information about you is available from external sources, we may use it to assist with this.

 

D. Retention

We will retain information for as long as needed to provide our Service or respond to requests. We only retain and use the information and Personal Data as needed to comply with our agreements, legal obligations, and the resolution of any disputes.

 

E. Requests To Manage Or Delete Information

If you want to access, correct, delete, or transfer any information you have provided, you may send a request to us. We and we will respond and address your request within 30 days. Please direct any requests or enquiries to:

  • Email: compliance@fin-trac.com

  • Mail: Compliance Office, FINTRAC LTD, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

 

F.  Legal Requests Relating To Your Information

We may share your information in response to investigations, court orders, or other from requests from regulatory authorities, governmental bodies, or judicial processes. We may also share your information to investigate, prevent, or respond to illegal activities, violations of an agreement you may have entered with us, or as otherwise required by law.

 

G.  Cookies

We use cookies (small text files stored on your device) to improve your browsing experience and to help us understand how the website is used. You can manage or disable cookies in your browser settings, but some parts of the website may cease to function properly. We only use two types of Cookies:

  • Essential Cookies, which are necessary for the website to function properly and cannot be disabled in our systems.

  • Performance Cookies, which allow us to track website performance and user behaviour to improve our services.

 

H.  Children

Our Websites and Service are not designed for children or minors. We will never intentionally collect or maintain information about children or minors. If we are notified about any collection of information about individuals considered children or minors, we will take appropriate measures to investigate and, if necessary, delete that information.

 

I.  Changes To This Privacy Policy

We may update this Privacy Policy from time to time. If we have your email address, we will notify you of any updates. Otherwise, you can check for updates by checking the date of last revision shown at the beginning of this Privacy Policy.

 

J.  How To Contact Us

If you have questions about this Privacy Policy, please reach out to us at 

  • Email: compliance@fin-trac.com

  • Mail: Compliance Office, FINTRAC LTD, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ